Return and Refund Policy
At Hairsvibe, we want you to be completely satisfied with your purchase. If you are not satisfied with a product for any reason, you may return it within 7 days of receipt for a refund or exchange, subject to the following terms and conditions:
1. Eligibility
To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it. We reserve the right to refuse returns that do not meet these criteria.
2. Return Process
To initiate a return, please contact our customer service team at info@hairsvibe.com with your order number and reason for return. Once your return request is approved, we will provide you with instructions on how to return the item.
3. Return Shipping
You will be responsible for paying the shipping costs for returning your item. We recommend using a trackable shipping service and purchasing shipping insurance to ensure that your return is received safely. We are not responsible for lost or damaged returns.
4. Refund Processing
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If the return is approved, we will initiate a refund to your original method of payment within [number] days. Please note that shipping costs are non-refundable.
5. Exchanges
If you would like to exchange an item for a different size, color, or style, please indicate your preference when contacting us about your return. Exchanges are subject to product availability.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@hairsvibe.com with photos of the damage or defect. We will provide further instructions on how to proceed with a return or exchange.
7. Final Sale Items
Certain items, such as clearance or final sale items, may not be eligible for return or exchange unless they are damaged or defective. Please check the product description carefully before making your purchase.
8. Contact Us
If you have any questions or concerns about our return and refund policy, please contact us at info@hairsvibe.com. Our customer service team is here to assist you and ensure that you have a positive shopping experience with Hairs Vibe.
Thank you for shopping with us! We appreciate your business.